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Headspace

Headspace Overview

Questions

I'm already a Headspace Plus Member and have paid my annual subscription. Can I get a refund?

If you purchased a Headspace Plus annual subscription on Headspace.com within 30 days, you can contact teamsupport@headspace.com for a refund.

If you purchased your Headspace subscription via the Google Play Store and you wish to submit a refund request, please email teamsupport@headspace.com with your Google Play Order ID (begins with GPA) or the email address associated with your Google Play account.

If you purchased your Headspace subscription via iTunes, this request will be subject to the iTunes Terms of Service. You'll need to contact iTunes directly with your request by visiting https://support.apple.com/contact

If you purchased your Headspace subscription via the Spotify Bundle, this request will be subject to the Spotify Terms of Conditions of Use. You'll need to contact Spotify directly https://support.spotify.com/contact-spotify-support/

If you made an annual purchase more than 30 days ago, please contact teamsupport@headspace.com. We can provide you a complimentary 1-year voucher to share with a friend or family member.

Can I use the subscriptions with kids?

Anyone over 13 can use subscriptions on their own.

For under 13 year olds, the Kids Packs are included in your subscription and you can use these with kids without interruption in your own progress. Headspace strongly advises that no children under 13 use the app without the supervision of a parent / guardian / teacher.

What languages are available in the App? How do I update my language preference?

Headspace is available in English, German, Spanish, and French. To change your language in the app:

1. Tap on your name/profile in the bottom right
2. Tap the settings wheel in the top right
3. Tap "Language"
4. Select your desired language
5. Tap "Got It" in the popup window notifying you that your language settings are updated.€
6. All content currently available in your selected language will appear in the app. And all content not in your selected language will be removed.

To change your language on the website:

1. Click your name/profile in the top right
2. Click "Account"
3. To the right of "Language" click "Change"
4. Select your desired language
5. Click "Got It"
6. All content currently available in your selected language will appear in your online portal. And all content not in your selected language will be removed.

Please Note: Updating your language within the app or website will update your language settings across all your devices. You only need to update one or the other.

Troubleshooting

What devices can I use to access Headspace?

Headspace works best as an app on Android or Apple iOS devices.  It will also work in web browsers.  More information is below.

Apple iOS or Android devices

The Headspace app can be downloaded from the Apple iTunes App or Google Play Store. For the optimum experience, we recommend using an iOS device with iOS 13 or later. Android devices will require operating system 5.0 or later. For tablets, the Headspace app can be used on any iPad with iOS 13 or later, and any Android tablet with Android 5.0 or later (including Kindle Fire tablets). Headspace also integrates with the Apple Health App and Apple Watch.

Web Browsers

Headspace.com is optimized to run on the latest versions of the following browsers: Chrome, Firefox, and Opera

Please Note: While you can use Headspace.com on your tablet's browser, for the best experience, please download the Headspace app through the iOS App Store or the Google Play Store.

I'm having issues with the app. What should I do?

If the app is running slowly or freezing, first try reinstalling the app on your device:

1. From your home screen, uninstall the app by holding down on the app icon until it starts wobbling. Then, tap on the 'x' in the upper left-hand corner of the icon to delete. Turn your iPhone off and then back on. This is important.
2. Download the app again by visiting the App Store and searching for 'Headspace'. Press the cloud icon or 'Install' to re-download.
3. Sign back into your app.

A strong WiFi connection is important to ensure downloads are fast and seamless. If you are still experiencing issues, please email us at help@headspace.com with the make, model, and operating system of your device.

Can I use Headspace if I am not connected to the internet?

You can play any of your Headspace meditation sessions offline by using our mobile app for iOS or Android devices. While online, simply select and pre-download your sessions for offline use.